NATA EducATe Help/Contact Us


Statements of Credit

Statements of Credit for NATA EducATe courses and NATA 2025 and beyond can be found on the My Transcript page of NATA EducATe.

Statements of Credit from NATA 2024 and prior can be accessed from the Statements of Credit Portal by entering the last name and email used to register for convention.


Account, Login & Password Help

Log in using your National Athletic Trainers' Association account. If you already have an account with NATA (member or non-member), use the email and password associated with your account to login.

  • You can have a password reset email sent to you by clicking "Forgot your password?"
  • If you do not have an account, you can create one by clicking on "Don't have an account?..."
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If you need additional help with logging in, resetting your password, or updating your name or email, please complete this form to contact the National Athletic Trainers' Association's Member Services department. For all other issues, please use the technical support form to contact our support team. 

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Submit a Login Help Ticket

NATA EducATe Technical Support

I. VIDEO TROUBLESHOOTING

If you are experiencing issues with your video buffering or receive an error message when trying to access it, it is likely that your computer or network is blocking video playback.

This often happens at schools and businesses that use firewalls or security software.

If you are using a school or business computer or internet connection, try watching the video at home using your personal computer on your home Wi-Fi network, or on a cellular device such as a phone or tablet.

If you are unable to use a personal device on your own network, you may need to ask your IT team to check your browser settings or determine whether there are access restrictions preventing Vimeo video viewing and tracking.

If you are using a personal computer on your home internet and are still having trouble, try these steps:

  1. Clear your browser cache, cookies, and history. Need help? View instructions here. You may need to log in again after clearing them.
  2. Check that JavaScript is enabled. View instructions here.

II. OTHER ISSUE?

Check out our Frequently Asked Questions (FAQ) page. Most answers can be found there.

If you are experiencing another technical issue or have a question regarding a course, please complete the form below to contact us for Tech Help.

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Submit a EducATe Technical Support Ticket

Refund Request for NATA EducATe Purchases

Refunds for incomplete courses (exam not taken) must be requested within 30 days of purchase and will be refunded to the original form of payment.
Please visit our full refund policy on the FAQ page for more details.

If you would like to request a refund for products purchased on NATA EducATe, please complete the Refund Request form below. 

**This form is only for NATA EducATe refunds. All other refund requests must be requested through Member Services at [email protected].

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Submit a Request Refund Ticket