Help/Contact Us

LOG IN & PASSWORD HELP

Log in using your NATA account. If you already have an account with NATA (member or non-member), use the email and password associated with your account to login.

  • You can have a password reset email sent to you by clicking "Forgot your password?"
  • If you do not have an account, you can create one by clicking on "Don't have an account?..."
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If you need further assistance with your log in or password, please complete this form to contact Member Services for Help. For all other issues, please use the technical support form to contact our support team. 

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Log in & Password Help

NATA EducATe Technical Support

VIDEO TROUBLESHOOTING:

A. Assessment not unlocking after watching the video?
Participants are required to watch the video in its entirety before the system will unlock the next course component. Minutes are tracked and saved while the user is actively viewing.  CEUs can only be awarded once the required content interaction time has been met. Please ensure that you refrain from skipping ahead or fast-forwarding through unviewed segments and avoid navigating away from the video window during playback as the viewing time will not be tracked. If you open a new window or tab while watching, the video may stop tracking. You can pause the video at any time and your place will be held.

B. If you are experiencing issues with your video such as not being able to access, buffering, error message, or your assessment does not unlock after viewing the video in its entirety, it is likely that your computer/network is blocking the tracking of the video. This often happens at schools and businesses that have networks with a firewall or malware software installed on their computers. If you are using a school/business computer or internet connection, try watching the videos at home using your personal computer on your home Wi-Fi network or on a cellular device such as a phone or tablet. If you are unable to use a personal device on your own network, you may need to ask your IT Team to check if your school/business computer’s browser settings are correct or if there are any access restrictions in place for Vimeo video viewing & tracking from your computer or internet network.

If you are accessing from your personal computer on your home internet and are still having trouble with video tracking, try these steps:

  1. Clear your Browser Cache, Cookies, and History. Need help? Use this link to help clear your Browser Cookies, Cache and History. You may have to login again after clearing.
  2. Check that JavaScript is enabled. This link provides instructions on how to enable JavaScript on your browser.


 

If you are experiencing other technical issues or have a question regarding a course, please complete this form to contact us for Tech Help:

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NATA EducATe Technical Support

Refund Request

Refunds for incomplete courses (exam not taken) must be requested within 30 days of purchase and will be refunded to the original form of payment.
Please visit our full refund policy on the FAQ page for more details.

If you would like to request a refund, please complete the Refund Request form below:

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Request Refund