The Patient Perspective: An Essential Metric for Demonstrating the Value and Impact of Patient Care

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This presentation is a replay from COPA Con 2022, offering a second chance to experience the event's valuable content and insights.


Abstract:
Capturing the patient experience is an integral part of contemporary health care and patient-centered care. The use of patient-reported outcome measures (PROM) and patient care data can assist in measuring the patient experience. Yet, recent evidence suggest that PROM and patient care data use are limited in athletic training. The purpose of this presentation is to (1) describe the importance of capturing the patient experience as it relates to enhancing patient care, improving quality, and demonstrating value, (2) identify strategies by which to capture the patient experience including the use of different types of metrics (eg, clinical outcomes, patient satisfaction), measurement tools (eg, multi- or single-item measures, electronic records), and processes (eg, paper-based, digital), and (3) discuss ways to present patient data to demonstrate the value and impact of athletic training services.

Learning Objectives:

  • Describe the importance of capturing the patient experience as it relates to enhancing patient care, improving quality, and demonstrating value.
  • Identify strategies by which to capture the patient’s perspective including the use of different types of metrics (eg, clinical outcomes, patient satisfaction), measurement tools (eg, multi- or single-item measures, electronic records), and processes (eg, paper-based, digital).
  • Discuss ways patient data can be presented to demonstrate the value and impact of athletic training services.

Level:
Essential

Domains:
Domain 5: Health Care Administration and Professional Responsibility

CEUs:
1.0 Category A

Keywords: PROM, clinical outcomes, data, patient care, patient-reported outcome measures

On-Demand (Enhanced Access) Course Expiration:
Courses registered for after February 5, 2025, must be completed by December 31, 2025, at 11:59 p.m. CST.
For full details, refer to the expiration policy on our FAQ page.

Kenneth Lam, Sc.D., ATC

Kenny Lam, ScD, ATC, is a professor of clinical research within the Department of Interdisciplinary Health Sciences at A.T. Still University (ATSU). He received a bachelor of science in athletic training and a master of education in human movement from Boston University. He also completed his doctor of science degree from Boston University with a focus on movement sciences. Prior to becoming a faculty member at ATSU, Dr. Lam completed a Post-Doctoral Research Fellowship within the Center of Clinical Outcomes Studies at ATSU with a focus on patient-oriented outcomes research. His current line of research seeks to understand the overall impact of sport-related lower extremity injuries on patient-oriented outcomes such as health-related quality of life. In addition to his faculty responsibilities, Dr. Lam serves as the director of the Athletic Training Practice-Based Research Network (AT-PBRN) and as the vice chair of the Institutional Review Board at ATSU - Mesa campus. He also serves as a member of the Research Committee for the NATA Foundation, a member of the Athletic Training Research Committee of the NATA Foundation, the Chair of the Free Communications Committee for the Rocky Mountain Athletic Trainers’ Association, and an editorial board member for the Journal of Athletic Training and Journal of Sport Rehabilitation. Prior to earning his doctorate, Dr. Lam practiced as a certified athletic trainer at Boston University, Rutgers University - New Brunswick, and the Massachusetts Institute of Technology.

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